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LET'S CONNECT

 

Z Shoes is committed to providing the best possible products and service to our valued customers.

 

Have a question about Z Shoes' organic materials, environmental commitment or fair labor practices?

 

Need help placing or tracking your Z Shoes order?

 

Want to share an idea or your story with Z Shoes?

 

We look forward to hearing from you,

 

Team Z Shoes

FAQ

 

  • Do Z Shoes fit to standard size?

    Z Shoes run about a 1/2 size smaller than standard sizing.  For example, if  you typically order a size 9 1/2 shoe, be sure to order a size 10.

  • Do Z Shoes come in any smaller or larger sizes than are listed on your website?

    For our first run, we only have the sizes listed in stock - but we hope to have smaller and larger sizes coming in 2017.

  • Do you ship internationally?

    Yes! But please note that we are based in San Francisco, California.  So international order will cost more than standard shipping and we appreciate your patience with delivery time.

     

  • Where else can I buy Z's?

    You can buy your Z's right here! (Yep, that’s it. Just here online for now.)

  • What's your return/exchange policy?

    Z Shoes purchased on this site may be returned by the customer for any reason within 30 days of shipment if un-washed, un-worn and in new condition with all original components and tags still intact. Z Shoes does not cover return shipping costs or services. All returns must be accompanied by the below information. Refunds will be issued in the same form as the original payment within 5 business days from receipt.

     

    Z Shoes Organic Returns

    815 Avenue Balboa

    El Granada, CA 94018

    (650) 303 6846

     

    Please include your:

    Name

    Address

    zshoesorganic.com order #

    Email address

    A note indicating the product you are returning and the reason for your return.

     

    To exchange an order, you may wait until after your refund is processed (i.e., when your return product is received by our team) to place an exchange order.